Jargon buster

There's a whole new world of terminology, abbreviations and jargon that's specific to each individual sector. So we've put together this glossary to define as many of the terms that you're likely to come across as possible.

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ILM - Institute of Leadership and Management awards qualifications in management and leadership. There are four main types of qualifications: vocationally related qualifications, S/NVQs, international management qualifications and customised qualifications.